Privacy Policy

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Effective Date: August 10, 2025
App Name: OnDeck
Developer / Company: OnDeck Communications

OnDeck (“we,” “our,” “us”) respects your privacy and is committed to protecting it through compliance with this policy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app.

• Name, email address, phone number, or other identifiers when you create an account, submit forms, or contact us. Not distributed. Encrypted for storage and transit.

• Patient names, symptoms, diagnoses, hospital transfer details, and other information you enter as part of the app’s functionality.
• This data is stored securely and is only used for facilitating healthcare transfers and related communications.

• Device information (model, operating system, unique device identifiers)
• App usage data (features accessed, actions taken)
• Crash, diagnostic, and performance data

We use your information to:

• Facilitate healthcare communication and transfers
• Improve app functionality and user experience
• Maintain system security and prevent fraudulent activity
• Comply with applicable laws and healthcare regulations

We do not sell your personal information. We may share information only in these situations:

• With healthcare providers involved in a transfer for operational purposes
• With service providers supporting our infrastructure (e.g., secure cloud hosting), bound by confidentiality agreements
• When required by law, regulation, or legal process

We use technical, administrative, and physical safeguards to protect your information, including encryption in transit and at rest. While we strive to protect your data, no method of storage or transmission is completely secure.

We retain your information only as long as necessary for the purposes described in this policy, or as required by applicable law.

Depending on your jurisdiction, you may have the right to:

• Access, update, or delete your personal information
• Restrict or object to our processing of your data
• Request a copy of your data in a portable format

To exercise these rights, contact us at privacy@ondeckcommunications.com.

If OnDeck integrates with third-party APIs or services (e.g., cloud storage, communications providers), their data practices are governed by their own privacy policies.

OnDeck is not intended for individuals under 13 years of age (or the age required by local law). We do not knowingly collect personal information from children.

We may update this Privacy Policy periodically. We will notify users of significant changes by posting the updated policy in the app and updating the “Effective Date” above.

If you have questions or concerns about this Privacy Policy, please contact us:
Email: privacy@ondeckcommunications.com